New protocols

At Griff House we always aim to provide our guests with a warm welcome and a comfortable stay. This is still the case in these strange times although you will notice some changes. We are publishing our Covid-19 Protocols so that you know what to expect but please feel free to talk to us – albeit socially distanced! 

Martin Gilson

07725 797640 / 01298 23628

stay@griffhousebuxton.co.uk

Contact us

 Pre-stay

  1. We will send you an email confirming your booking which will:
    1. Provide a copy of our protocols;
    2. Ask that you provide a specific time of arrival;
    3. Pre-arrival registration document for completion and return prior to arrival;
    4. Explain how we are obliged to respond to guests showing symptoms of Covid-19 prior to or after arrival at Griff House (see 5. and 6. below);
    5. Ask that you provide your room service requirements;
    6. Ask for your breakfast preference – dining room (including timing preference) or in room; and
    7. Ask if you are likely to want to book any packed lunches during your stay.
  2. We have up-to-date information about local facilities and attractions including restaurants – please visit the Top 5 Things To Do page or ask for further details. Details of various websites are included as an appendix to the pdf document emailed in the booking process.
  3. Please advise if you have any special requirements that could affect your stay.
  4. If any guest experiences symptoms up to 14 days prior to arrival, they must inform the owners; guests will be refused admission and the booking must be cancelled or postponed.
  5. If any guest experiences symptoms during a stay, they must inform the owners; guests will be expected to vacate their room and return home to self-isolate.

Arrival

  1. You should arrive as near to the pre-arranged time as possible or contact us to advise of an alternative time on the day of arrival.
  2. Hand sanitiser will be available on the hall table.
  3. We will wear a face mask to open the front door.
  4. We will direct you to your room and follow you to the room door at an appropriate social distance.
  5. We can carry your luggage to your room if you would like us to – we will wear gloves to move any of your property.
  6. Your room door will be on the latch to enable you to push the door open hands-free to enter.
  7. We will remain at the door and explain the room facilities and answer any queries.
  8. Your bathroom door will have been left open to enable you to wash your hands with minimal contact on surfaces.
  9. The keys for the room and front door will have been sanitised and left on the dressing table.
  10. The Griff House WIFI Code is: WYNBVWNTWN
  11. If not completed in advance, the registration form will be left on the dressing table to be signed and left in room.

 

Room servicing

  1. Rooms will have been cleaned rigorously, before each stay, in accordance with relevant guidance, including sanitisation of frequently touched surfaces such as light switches and TV remote.
  2. Daily room servicing will take place unless you have requested otherwise.
  3. Daily cleaning will be undertaken, paying particular attention to frequently touched surfaces.
  4. Towels will be replaced only if placed in bath/shower.
  5. Bed linen will normally only be replaced for stays of over 4 days. Please advise if you would like linen to be changed more frequently.

Breakfast – In Room Service

  1. In room breakfast can be served between 8 and 9.30am.
  2. The In-Room Breakfast Menu is available to view here.
  3. Breakfast should be pre-ordered by 5pm the previous evening either by text, email or verbally. Please provide a time together with full details of your order i.e. including requirements for cereals, fresh fruit salad, marmalade, jams and sauces.
  4. At a pre-arranged time in the evening, a tray of cold items will be brought to your room – food such as cereals and milk, together with cutlery, crockery, glasses, condiments (including jams and sauces) and napkins.
  5. At the pre-arranged time in the morning, your order of fresh food will be brought to your room i.e. fresh fruit salad, juices, hot sausage/bacon rolls, pastries, toast etc.
  6. We will place the tray on a stand outside your bedroom door, knock and wait for an answer.
  7. You will remove the tray from the stand and take it into your room
  8. All trays will remain in the room for collection at room servicing or collected at an agreed time
  9. If you are happy to keep your napkin for breakfast the following day, please replace it in the napkin ring provided.

Breakfast – Dining Room service

  1. The Griff House dining room can accommodate three tables in line with the ‘1 metre plus’ distancing requirements.
  2. On busy days, breakfast will therefore be served in the dining room in two sittings, the first at 8am and the second at 9am.
  3. You will be asked for your preferred breakfast time.
  4. The dining room breakfast menu is available to view here.
  5. Breakfast should be pre-ordered by 5pm the previous evening either by text, email or verbally.
  6. Please provide full details of order i.e. including requirements for cereals, fresh fruit salad, marmalade, jams and sauces.
  7. At the pre-arranged time, your table will be available. First course food, such as cereals and milk or fresh fruit salad will be placed on the table prior to your arrival, together with cutlery, crockery, glasses, condiments (including jams and sauces) and linen or disposable napkins.
  8. First course crockery will be cleared away prior to the serving of hot food and toast.
  9. Fresh hot food and drinks will be brought to your table, together with fresh toast.
  10. Please remain seated in the dining room for the duration of their breakfast.
  11. We will wear gloves and a face mask when entering the dining room.

Packed lunches

  1. Packed lunches can be purchased by prior arrangement; 48 hours’ notice will normally be required.
  2. Each packed lunch will contain: 2 filled rolls, crisps, fresh fruit, cake, carton of juice and a bottle of Buxton water.
  3. Each packed lunch will be £7.
  4. We have a limited supply of small hand sanitiser bottles which can be purchased at a cost of £1.50 each.
  5. Packed lunches will be available by 10am for collection or by room delivery as agreed.

During your stay

  1. Breakfasts will be served either in the room (with a limited menu) or in the dining room with additional social distancing measures in place.
  2. The dining room can be used by prior arrangement and on a limited basis for takeaway food.
  3. Hot takeaway food will not be permitted in guest bedrooms.
  4. By prior arrangement cutlery, crockery, glasses, condiments and napkins can be provided in the room for cold food.
  5. Room information booklets have been removed; the text can be supplied on request. We have up-to-date information about local facilities and attractions including restaurants – please ask for further details.  Details of various websites are included on our Top Five Things To Do page.
  6. Regular additional cleaning of communal areas will be undertaken, particularly high touch surfaces such as handrails.
  7. The sitting room is not currently available for use of guests.
  8. Guests are requested to follow guidelines on handwashing and observe social distancing when in communal areas. Please note that the UK Government now mandates the wearing of face coverings in hotel and B&B receptions, corridors and stairs.
  9. If any guest becomes symptomatic during their stay, they must immediately vacate Griff House and return home if possible. Any refunds will be considered on an individual basis during the pandemic. 

Departure

  1. Please arrange a departure time with us including assistance with luggage, if required.
  2. We can email your bill to you the night before departure. The bill will contain our banking details.
  3. Alternatively, the balance can be paid by card on departure, in a socially distanced manner.
  4. You are requested to make payment by non-contact methods if possible.
  5. Please leave the key in the room door and the door on the latch.